Payment, Delivery & Refund Policy
This policy describes how CHEVORA processes payments, delivers analytical reports, and handles refund requests. It applies to all orders placed on chevora.ai.
Effective 2026-06-30 · Version v1.0 · Status: Draft / Prelaunch review required
1.Payment
All prices are quoted in euros (EUR). Payment is collected in full before any report processing begins.
Payment processor: CHEVORA uses Stripe, Inc. (a PCI DSS Level 1-certified payment processor) for all card transactions. CHEVORA does not store or process payment card data on its own systems. By completing payment you accept Stripe's payment processing terms.
- Accepted methods: major credit and debit cards (Visa, Mastercard, Amex) via Stripe
- Currency: EUR
- VAT/tax: applied where required by EU VAT rules based on client location and tax status
- Invoices are issued for each paid order and delivered with the report package
For B2B clients: if your VAT ID is provided and validated at order intake, reverse charge may apply where applicable under EU rules. CHEVORA reserves the right to request additional tax information.
2.Order processing and report delivery
Once payment is confirmed, CHEVORA initiates automated report generation. For P4 Due Diligence and P3 Enhanced Compliance, reports are generated through an asynchronous pipeline querying official registries and public data sources.
Delivery method: Reports are delivered digitally via the CHEVORA platform:
- Automated: PDF report, structured JSON export, and XML export are generated and stored in your order history
- Email notification: a delivery email is sent to the address provided at order intake
- Download: reports are accessible via a download link from your order confirmation
- Retention: reports remain accessible in your account for at least 12 months from delivery date
Delivery timing: Standard delivery is automated and typically completed within minutes to hours of payment, subject to data source availability. No guaranteed delivery time is stated for prelaunch operations. Delays caused by third-party API unavailability are disclosed as source limitations within the report.
Manual delivery boundary: In certain cases (e.g. email automation failure or infrastructure boundary), reports may be delivered manually by the CHEVORA team. This does not affect the validity or scope of the report.
3.Digital nature of deliverables
All CHEVORA reports and data exports are digital deliverables. Once a report is generated and delivered (or delivery is initiated), the digital service has been rendered.
By placing an order and completing payment, you acknowledge that:
- You are purchasing a digital analytical service
- The service begins immediately upon payment confirmation
- Delivery consists of automated digital report generation
- Report content is determined by official public source availability at the time of query
EU Consumer Rights Directive — withdrawal right: For digital content supplied immediately upon payment, the right of withdrawal may not apply where you have given prior consent to immediate supply and acknowledged that you lose your right of withdrawal. This applies to B2C clients. B2B clients are not covered by consumer withdrawal rights. Please contact info@chevora.ai before ordering if you have questions about withdrawal rights in your jurisdiction.
4.Refund policy
After report delivery: No refund is available once a report has been generated and delivered, as the digital service has been fully rendered.
Platform failure: If a report was not delivered due to a technical failure on the CHEVORA platform (not attributable to third-party source unavailability), CHEVORA will issue a full refund within 5 business days upon written request.
Material source discrepancy: If the source coverage for the ordered jurisdiction materially differs from what was described on the product page at the time of order, CHEVORA may issue a partial or full refund upon written review. Contact info@chevora.ai with your order reference.
Duplicate payment: In the event of a confirmed duplicate charge for the same order, CHEVORA will refund the duplicate amount within 5 business days.
Failed payment: If payment fails after a payment attempt, no order is created and no charge applies.
Monitoring subscriptions: Monitoring is a continuous service that adapts as new signals are found, not a one-off digital content delivery. If you cancel within the 14-day withdrawal period after consenting to immediate activation, CHEVORA will refund a pro-rata amount for the unused portion of that period.
Prelaunch boundary: During the prelaunch phase, refund decisions for edge cases are made by CHEVORA on a case-by-case basis in good faith. This policy will be updated before public commercial launch following legal review.
5.Disputes and chargebacks
Before initiating a chargeback with your payment provider, please contact CHEVORA directly at info@chevora.ai with your order reference. CHEVORA will respond within 2 business days and attempt to resolve the issue directly. info@chevora.ai
Chargebacks initiated without prior contact and without a valid refund basis under this policy may result in suspension of platform access and recovery of report delivery costs.
6.Price changes and validity
Prices displayed on the platform at the time of order intake are the prices that apply to that order. Price changes after order confirmation do not affect confirmed orders.
CHEVORA reserves the right to update prices at any time. Current prices are always displayed on the relevant product page.
CHEVORA OÜ · Reg. 17237686 · VAT EE102863721 · Sepapaja 6, Tallinn 15551, Estonia, EU · Version v1.0 · 2026-06-30